Privacy Policy | MyTranslane

This policy explains what personal information MyTranslane collects when you enquire about or book a private transfer, how we use it, and the choices you have.

1. Information We Collect

MyTranslane ("we", "us", or "our") collects information you give us directly, including:

Your name and contact details (phone number, WhatsApp number, email address)
Trip details such as pickup point, destination, travel date and time, flight number, and passenger count
Vehicle preferences and special requests, for example child seats or accessibility needs
Communication history across WhatsApp, phone, email, and our contact form
Payment information, which is processed by our banking and card providers rather than stored by us

For cross-border trips we may also ask you to confirm passport and arrival-card details required by Malaysian and Singaporean immigration authorities. We use this only to advise you and to complete the journey.

2. How We Use Your Information

To prepare quotes and confirm bookings for our transport services
To assign a chauffeur and vehicle, and to share the pickup details they need
To track your flight so a delayed arrival still gets a waiting driver
To reply to your questions and handle changes or cancellations
To send booking-related messages such as confirmations and driver details
To keep records required for tax, insurance, and transport licensing obligations
To send occasional service updates or promotions, only where you have agreed to receive them

3. Information Sharing

We do not sell your personal information. We share it only where it is needed to run the service:

The assigned chauffeur receives your name, contact number, and pickup and drop-off details
Service providers who support our operations, such as messaging, hosting, and payment providers
Professional advisers such as accountants or insurers where relevant
Government or law enforcement authorities where we are legally required to disclose information

4. Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Booking records are kept only as long as needed for the purposes above or as required by law.

5. Your Rights

Under the Malaysian Personal Data Protection Act 2010 you may:

Request access to the personal information we hold about you
Ask us to correct information that is inaccurate or out of date
Ask us to delete information we no longer need to keep
Withdraw consent for marketing messages at any time

To make a request, email booking@mytranslane.com.my and we will respond within a reasonable period.

6. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies or to alert you when one is being set, though some parts of the site may then work less smoothly.

7. Third-Party Links

Our pages link to third-party services such as Google Maps, WhatsApp, and our social media profiles. Those services have their own privacy policies, and this policy does not cover how they handle your data.

8. Changes to This Policy

We may update this policy from time to time. Any changes take effect once published on this page, and the "last updated" date above will change accordingly.

9. Contact Us

If you have questions about this Privacy Policy, please get in touch:

Email: booking@mytranslane.com.my
Phone / WhatsApp: +60 13-208 4862
Address: Block B 10-1-1, Queens Avenue, Jalan Bayam, Cheras, 55100 Kuala Lumpur, Malaysia