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Terms of Service

Last updated: 22 August 2026

These terms apply when you book transport with MyTranslane. By confirming a booking you agree to them.

1. Agreement to Terms

By accessing this website or booking a service from MyTranslane, you agree to be bound by these Terms of Service and by all applicable Malaysian laws and regulations. If you do not agree, please do not use our services.

2. Services We Provide

MyTranslane provides licensed private ground transport, including:

  • Airport Transfers: Hassle-free private pickups and drop-offs to and from KLIA1, KLIA2, and regional airports.
  • Cross-Border Travel: Direct, private chauffeured transfers between Malaysia and Singapore, staying in the vehicle through customs.
  • Interstate Transfers: Comfortable, direct city-to-city private transport across Peninsular Malaysia.
  • Mini Coach Hire: Group transport solutions with 10 to 18 seater coaches and vans for corporate and large-family travel.
  • Private Car Hire & Chauffeur Services: Flexible half-day, full-day, or multi-day private driver hire with a fleet to match every occasion.
  • Private & Group Tours: Tailored private sightseeing tours around Kuala Lumpur and Malaysia at your own pace.

We operate as a licensed commercial transport and tour operator compliant with Malaysian transport authorities.

3. Quotes, Pricing and Payment

All fares are quoted in RM (MYR) and are confirmed in writing before a booking is accepted. A confirmed quote is all-inclusive of fuel, tolls, parking, and reasonable waiting time unless we state otherwise.

Additional charges may apply where the trip changes after confirmation, for example extra stops, extended waiting beyond the agreed allowance, significant route changes, or additional passengers or luggage that require a larger vehicle. We will tell you before applying any additional charge where circumstances allow.

Accepted payment methods are cash, bank transfer, credit card, confirmed at booking.

4. Bookings and Confirmation

A booking is only confirmed once we have replied confirming the date, time, vehicle, and fare. Requests sent outside booking hours are handled at the next available opportunity. Short-notice bookings are subject to vehicle and chauffeur availability.

5. Cancellations and No-Shows

Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations, and cases where the passenger does not appear at the agreed pickup point within the waiting allowance and cannot be contacted, may be charged in part or in full to cover the chauffeur's committed time.

6. Airport Pickups and Delays

For airport transfers we monitor your flight and adjust the pickup for reasonable delays at no extra charge. You are responsible for giving us an accurate flight number and terminal. Where a flight is diverted, cancelled, or delayed beyond a reasonable window, we will do our best to re-plan the pickup, which may affect the fare.

7. Cross-Border Travel

For trips between Malaysia and Singapore, you remain responsible for holding valid travel documents, including a passport with sufficient validity and any required arrival cards. We provide guidance in good faith but cannot be held responsible for refused entry, immigration decisions, or delays at checkpoints.

8. Passenger Conduct and Safety

Passengers must wear seatbelts and follow reasonable instructions from the chauffeur. Smoking, illegal substances, and behaviour that endangers the vehicle or its occupants are not permitted, and a trip may be ended early in those circumstances without refund. Charges may apply for damage or excessive soiling of a vehicle.

9. Luggage and Belongings

Luggage capacity depends on the vehicle class booked, and we rely on the passenger count and luggage information you give us. We take reasonable care of your belongings but are not liable for items left in a vehicle. Contact us as soon as possible if something is missing and we will try to recover it.

10. Limitation of Liability

MyTranslane is not liable for indirect, incidental, special, or consequential losses arising from your use of our services, including missed flights, connections, or appointments caused by circumstances beyond our reasonable control such as traffic, weather, road closures, checkpoint congestion, or mechanical breakdown. Our liability in any case is limited to the value of the affected booking.

11. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of MyTranslane and is protected by applicable copyright laws.

12. Changes to These Terms

We may update these terms at any time. Changes take effect once published on this page and apply to bookings confirmed after that date.

13. Governing Law

These terms are governed by the laws of Malaysia and subject to the jurisdiction of the Malaysian courts.

14. Contact

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